STORE POLICY
Store Policy – NOTSAD
Welcome to NOTSAD. We’re glad you’re here. Below is our store policy, designed to ensure you have a smooth shopping experience.
1. Order Processing
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All orders are processed within 1–3 business days.
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Orders placed on weekends or holidays will be processed on the next business day.
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You will receive a confirmation email once your order has been placed, and a shipping notification when it’s on the way.
2. Shipping
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We ship worldwide.
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Shipping fees and estimated delivery times will be calculated at checkout.
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Once shipped, you'll receive tracking information via email.
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NOTSAD is not responsible for delays caused by carriers or customs.
3. Returns & Exchanges
We accept returns within 30 days of delivery.
To be eligible:
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Items must be unworn, unwashed, and in original condition.
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Must be in original packaging with tags attached.
Non-returnable items include:
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Final sale items
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Gift cards
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Digital downloads
To request a return or exchange:
Email us at notsadthebrand@gmail.com with your order number and reason for return.
Note:
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Return shipping costs are the buyer’s responsibility unless the item was incorrect or defective.
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Approved refunds will be issued within 5–10 business days after inspection.
4. Order Issues
If you receive a defective, incorrect, or missing item, please email us within 7 days of delivery at notsadthebrand@gmail.com. We’ll make it right.
5. Cancellations & Changes
If you need to cancel or change your order, email us as soon as possible. We can only make changes if your order has not yet shipped.
6. Sizing & Fit
We provide detailed size charts for each item. Please check measurements before ordering. If you have questions about fit, feel free to contact us before purchasing.
7. Contact
For any questions or concerns, please email us at notsadthebrand@gmail.com. We aim to respond within 24–48 hourson business days.