SHIPPING & RETURNS

Shipping

Processing Time
Orders are processed within 1–3 business days. You’ll receive a confirmation email once your order has been shipped.

Shipping Options & Times

Standard Shipping (Domestic): 3–7 business days
Express Shipping (Domestic): 1–3 business days
International Shipping: 7–21 business days (may vary by location)

Tracking
Once your order ships, you’ll receive an email with tracking information so you can follow your package.

Shipping Rates
Calculated at checkout based on your delivery address and selected shipping method.

Customs & Import Fees
International customers are responsible for any customs duties or import taxes charged by their country.

Returns

Return Window
We accept returns within 30 days of delivery.

Eligibility

Items must be unworn, unwashed, and in original condition with tags attached.
Must be returned in original packaging.
Buyer is responsible for return shipping unless the item was defective or incorrect.

Non-Returnable Items

Final sale items
Gift cards
Digital downloads

How to Start a Return
Email us at notsadthebrand@gmail.com with your order number and reason for return. We’ll send you return instructions and the return address.

Refunds
Once your return is received and inspected, we’ll notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days.

Exchanges
If you need a different size or received a damaged item, email us at notsadthebrand@gmail.com. We’ll do our best to help.

If you have any questions about your order, don’t hesitate to reach out to us at notsadthebrand@gmail.com. We’re here to help.